Help Center

Are your peptides independently tested?

Most of our products are independently tested by Janoshik Analytical. Where available, results can be viewed via the QR code on the packaging or on our COA page.

Which payment method is available?

Checkout currently uses SEPA bank transfer. Bank details and the payment reference are sent by email after the order is placed.

Where do orders ship from?

Orders ship from Austria with tracked delivery across supported European Union destinations.

Will I receive tracking?

Yes. A tracking link is sent once the parcel has been dispatched and handed to the carrier.

Are these products intended for human use?

No. All products are sold strictly for laboratory research purposes and are not intended for human or veterinary consumption.

Where can I find certificates of analysis?

Open the Certificates of Analysis page to review available documentation. QR labels on selected packaging also link to matching records.

How can I check my order status?

Use the Track Order page with your order number and billing email address. Signed-in customers can also view orders inside My Account.

Can I modify or cancel an order?

Please contact support as quickly as possible. Once an order has been packed or dispatched, changes may no longer be possible.

What if I did not receive an order email?

Please check spam or promotions folders first. If it is still missing, contact support with the email address used at checkout.

What if I did not receive payment instructions?

Check your spam folder for the bank details email. If it is missing, contact support so we can resend the instructions.

What does QR verification show?

QR-based packaging provides fast access to the relevant product documentation where records are available.

Can you provide dosage or usage guidance?

No. We cannot provide dosage, consumption, or medical guidance because products are sold for laboratory research only.